All Ubora & Smooth As Silk products are backed by The Ubora & Smooth As Silk Guarantee. We will gladly refund or replace an order due to fulfillment and/or carrier issues. If you simply change your mind about a purchase, no problem! We will refund your order once unopened items are received at our fulfillment center. Please keep in mind, the consumer is responsible for shipping charges.
Please contact us at ubora@pacbell.net or call us at (800) 253-6580. Allow our Customer Service Department to get back to you within 24-48 hours.
All returns must be authorized through our customer service department first before being shipped back to our warehouse. Failure to do so may cause a delay in processing your return.