FAQ

Questions, answered

Everything you’re wondering.

Real answers about our products, our systems, and how to get in touch.

Is Ubora safe for relaxed, color-treated, or chemically-treated hair?

Many of our customers use Ubora as part of a routine for relaxed, color-treated, and chemically-treated hair. As with any new product, we recommend doing a small patch test first and checking in with your stylist if you have specific concerns.

Which system is right for my hair type?

It depends on what your hair needs most. Our Systems page breaks it down into three routines — Cleanse & Condition, Define & Hold, and Shine & Seal — so you can build a routine step by step instead of guessing.

Are your products sulfate-free?

Our styling gels and waxes are formulated without sulfates. For specific ingredient details on any product, contact us.

Are these salon-professional products, or can I use them at home?

Both. Ubora’s Smooth As Silk system was originally developed for salon professionals, and the same formulas are available for anyone building a routine at home.

Where can I find full ingredients for a specific product?

We’re building out a complete ingredients guide — check back soon, or reach out and we’ll help with specifics in the meantime.

What’s your shipping policy?

Free shipping on orders over $50. Standard orders ship within a few business days of purchase.

What’s your return policy?

If something’s not right, we’ll make it right. See our full Return Policy for details on refunds, exchanges, and how to start a return.

How long has Ubora been making these products?

Since 1980. We’re a family-owned business, still formulating with the same care 45 years later.

Do you sell wholesale or to salons?

Yes. We work with salons and offer wholesale options — reach out through our Contact page and we’ll get you set up.

How do I contact customer service?

Reach us anytime through our Contact page — we’ll get back to you personally.